Remote Services
Arizona Computer Guru offers remote assistance! With your permission, we can remotely connect to, diagnose, and repair your computer just as if a technician were physically there in your home. The difference is you don’t have to worry about waiting for someone to arrive! What’s more, without the need for travel, our techs can make better use of their time - this means you can enjoy in-shop rates without having to lug your computer to our shop.
Remote assistance is convenient, affordable, and safe. The connection is completely secure and closely monitored. We can only access your computer upon your initiation, and you may terminate the session at any time. So, how does it work?
Step 1: Call
Give us a call, and we will provide you with a unique 6-digit passcode.
Step 2: Connect
Click here and type in your code in the appropriate field.
When prompted, grant our technician permission to connect.
Step 3: Watch us repair
Sit back and watch us work!
TERMS OF SERVICE
Before Arizona Computer Guru performs any repair work we ask that you proceed to Google Checkout and pre-pay for an hour of service. You will not be charged until services are completed. Sessions lasting a half hour or less will only be charged for a half hour, and of course, if it can’t be fixed, it’s free!
If a problem arises during the session that cannot be resolved remotely, we may ask you to bring your computer to the shop, or, if you prefer, we can schedule an onsite appointment. In this case, any pre-payments made in Google Checkout will be cancelled. Please note if you are connecting from a city other than Tucson, AZ, our technicians may not be able to fix problems that require an onsite appointment.
By connecting with Arizona Computer Guru you agree to the rate of $32.50/half hr with a half-hour minimum. You acknowledge that there is always risk when it comes to computer work and, except in cases of gross negligence, you agree to hold Arizona Computer Guru harmless.
Arizona Computer Guru will always keep your information/data confidential in accordance with the law.